Telford Town Centre is to continue free shows despite the problems over the visit by X Factor’s Same Difference and Signature, from Britain’s Got Talent.
Thousands of people packed Sherwood Square, leading to complaints over congestion.
Chris Jones, Telford Town Centre director, said management took health and safety very seriously.
“We received a very small number of complaints from members of the public after the event but we also received several congratulatory messages of thanks.
“It is clear from the volume of spectators that many Telford shoppers enjoy this type of free Bank Holiday entertainment and consequently we will be introducing more exciting free shows and attractions in future.”